Screen Guide: Knowledge Base
OVERVIEW
A quick reference for finding and maintaining how-to documentation.
HOW TO
1. Public users search published public articles by title, summary, and body.
2. Opening an article shows its complete instructions.
3. Staff manage public and staff-only articles through Admin Operations.
4. Loader packages can upsert a curated article collection without deleting unrelated custom articles.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.