Understanding Payment Disputes and Chargebacks
OVERVIEW
What happens when a payment dispute or chargeback is opened and how to communicate with support.
HOW TO
1. If you recognize the purchase but have a service problem, contact Support before filing a bank dispute so the issue can be reviewed directly.
2. If a dispute has already been opened, provide the dispute reference and the related order or booking number in your support ticket.
3. Respond promptly if staff ask for clarification about the transaction, service date, or resolution requested.
4. Check both your payment provider and your Prophetic Corner support ticket for updates.
IMPORTANT NOTES
- Payment disputes are handled through the processor or financial institution as well as the site support process.
- Do not submit duplicate disputes for the same transaction.
IF SOMETHING IS WRONG
Open Help & Support and include the affected screen, the action you attempted, any order/session/ticket/reference number shown, and a screenshot when useful. Never send passwords, full card numbers, PayPal secrets, or authentication tokens.