Understanding Account Restrictions
OVERVIEW
Explains restricted, suspended, and banned account states and how to request review.
HOW TO
1. If you see an account restriction message, read the reason or support notice provided.
2. A restricted or suspended account may lose access to purchasing or other platform functions while an issue is reviewed.
3. Open a Support ticket if the notice allows review or if you believe the restriction was applied in error.
4. Provide factual information and any relevant order, ticket, session, or identity-verification details requested by staff.
5. Do not create alternate accounts to bypass an active restriction.
IMPORTANT NOTES
- Account restrictions are recorded for safety, fraud, payment, conduct, or policy reasons depending on the case.
- Creating replacement accounts to evade a restriction can complicate review.
IF SOMETHING IS WRONG
Open Help & Support and include the affected screen, the action you attempted, any order/session/ticket/reference number shown, and a screenshot when useful. Never send passwords, full card numbers, PayPal secrets, or authentication tokens.