Phone Session Did Not Connect
OVERVIEW
Troubleshooting steps when a scheduled or Available Now phone bridge does not connect.
HOW TO
1. Confirm the session is still active and that your account phone information is correct.
2. Check whether your device is blocking unknown or business-routed calls.
3. Use the session retry option if one appears.
4. If the call still fails, open Support and provide the session reference and time of the attempted call.
5. Do not submit a second payment for the same failed connection unless instructed.
IF SOMETHING IS WRONG
Open Help & Support and include the affected screen, the action you attempted, any order/session/ticket/reference number shown, and a screenshot when useful. Never send passwords, full card numbers, PayPal secrets, or authentication tokens.