What Happens When a Session Is Marked No-Show
OVERVIEW
Explains the no-show status and how to dispute an incorrect attendance record.
HOW TO
1. Check the booking/session record for the no-show status and any accompanying notes.
2. If the status is correct, follow the applicable rescheduling, refund, or credit policy shown for that service.
3. If the status is incorrect, open Support promptly with the session reference and explain when you joined or attempted to connect.
4. Include screenshots or call/chat timestamps when available.
IF SOMETHING IS WRONG
Open Help & Support and include the affected screen, the action you attempted, any order/session/ticket/reference number shown, and a screenshot when useful. Never send passwords, full card numbers, PayPal secrets, or authentication tokens.