Why Support May Escalate an Issue
OVERVIEW
Explains ordinary support handling, specialist escalation, and Owner Review.
HOW TO
1. Submit one complete ticket with the relevant details.
2. Routine issues are handled by support or the appropriate operations team.
3. More complex payment, safety, coach-conduct, legal, or unresolved matters may be escalated internally.
4. Only certain cases require Owner Review; escalation does not mean a decision has already been made.
5. Continue replying in the same ticket so the full history stays together.
IF SOMETHING IS WRONG
Open Help & Support and include the affected screen, the action you attempted, any order/session/ticket/reference number shown, and a screenshot when useful. Never send passwords, full card numbers, PayPal secrets, or authentication tokens.