How to Read an Adjustment on Your Rewards or Credit Balance
OVERVIEW
Explains manual reward or Prophetic Credit adjustments and what to do if a balance looks wrong.
HOW TO
1. Open the rewards or credit area in your account and review recent activity.
2. Look for the adjustment description, amount, and date.
3. Credits may be added or removed for promotions, corrections, refunds, service resolutions, or administrative adjustments.
4. If the balance is incorrect, contact Support and include the adjustment date and amount shown.
IF SOMETHING IS WRONG
Open Help & Support and include the affected screen, the action you attempted, any order/session/ticket/reference number shown, and a screenshot when useful. Never send passwords, full card numbers, PayPal secrets, or authentication tokens.