Why Your Support Issue May Show as Waiting
OVERVIEW
A support ticket may be marked Waiting when the support team needs information from you, a coach, a payment provider, a shipping carrier, or another system before the issue can be completed.
WHAT TO DO
1. Read the latest support reply carefully.
2. Provide any requested order, booking, session, or account information that is safe to share.
3. Do not send passwords or full payment-card numbers.
4. Keep replies in the same ticket instead of opening duplicates.
WHAT HAPPENS NEXT
Support will continue the existing ticket when the needed information or external update is available.