Booking Times and Availability
OVERVIEW
How coach availability determines which appointment times can be selected.
HOW TO
1. Only times currently offered by the booking screen should be treated as available.
2. Times can become unavailable if another customer completes a booking first.
3. Check your confirmation after payment to verify the final appointment time.
4. If you need another time, use the platform rescheduling or support path rather than arranging an off-platform appointment.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.