Live Chat Attachments and File Expiration
OVERVIEW
How private attachments work in live chat and why files may expire.
HOW TO
1. Use the attachment control inside the correct private chat session.
2. Upload only files that are relevant to the session.
3. Confirm that the attachment appears in the room after upload.
4. Save anything you are entitled to keep before the platform expiration period ends.
IMPORTANT NOTES
• Private chat attachments may expire after the platform retention period and should not be treated as permanent file storage.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.