Why My Loyalty Tier Changed
OVERVIEW
Common reasons a customer loyalty tier can move up or down.
HOW TO
1. Your tier is recalculated from eligible completed purchase spend on your account.
2. New completed purchases can increase your eligible spend.
3. Refunds or corrected orders can reduce eligible spend.
4. Program thresholds may be updated by The Prophetic Corner with appropriate notice.
5. Purchases made while signed into another account may not appear in this account.
6. Contact Support if you believe the tier is incorrect.
IF SOMETHING IS WRONG
Use Help & Support or the Operations Inbox when the screen does not behave as described. Include the affected screen, user/coach/order/session reference, expected result, actual result, and any visible error. Never place passwords, API secrets, full payment-card numbers, or private phone numbers in tickets or notes.