Live Chat Is Not Refreshing or Messages Are Missing
OVERVIEW
Troubleshooting steps for a live session display problem.
HOW TO
1. Confirm that your internet connection is active.
2. Refresh the live chat page once and reopen the same session from My Prophetic Corner if needed.
3. Do not open multiple duplicate chat sessions for the same appointment.
4. If the problem continues during a paid session, create a Technical Issue ticket with the session reference and approximate time of the problem.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.