Moving Purchases Between Accounts and Loyalty Impact
OVERVIEW
What to do when eligible purchases were made under a different account.
HOW TO
1. Loyalty totals are calculated from eligible purchases attached to the signed-in customer account.
2. Do not create duplicate accounts simply to try to combine history.
3. Contact Support and provide the order numbers and the email addresses used, without sharing passwords.
4. Support will determine whether account/order records can be corrected under platform policy.
5. After a valid correction, the loyalty tier can refresh from the updated purchase history.
IF SOMETHING IS WRONG
Use Help & Support or the Operations Inbox when the screen does not behave as described. Include the affected screen, user/coach/order/session reference, expected result, actual result, and any visible error. Never place passwords, API secrets, full payment-card numbers, or private phone numbers in tickets or notes.