Shop Orders: Checking Order Status
OVERVIEW
How to follow an order after checkout.
HOW TO
1. Open the order/history area available through your account.
2. Locate the order number from your confirmation.
3. Review the current order or fulfillment status.
4. Use Shop / Order support and include the order number if the status appears incorrect or has not changed as expected.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.