Charge, Refund, and Dispute Statuses
OVERVIEW
A plain-language guide to common transaction states.
HOW TO
1. Treat Paid or Completed as confirmation that the processor accepted the transaction, subject to later refund or dispute events.
2. Treat Refunded as money the platform has instructed the processor to return according to the transaction record.
3. Treat Disputed or Chargeback as a payment under formal processor review.
4. Use Support if your account screen and payment-provider record appear inconsistent.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.