Help & Support: Opening a Ticket
OVERVIEW
How to create a support ticket that staff can resolve efficiently.
HOW TO
1. Open Help & Support from the site.
2. Search the Knowledge Base first for an immediate answer.
3. Choose the ticket category that best matches the problem.
4. Enter a specific subject and describe what you were trying to do, what happened, and what you expected.
5. Include order, booking, session, coach, or payment references when relevant.
6. Submit one ticket for the issue and use that ticket thread for follow-up.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.