Replying to an Existing Support Ticket
OVERVIEW
How to continue a support conversation without creating duplicates.
HOW TO
1. Open Help & Support while signed in.
2. Select the existing ticket from your ticket history.
3. Read the latest support response.
4. Add your reply to the same thread and include any newly requested information.
5. Do not create a second ticket unless the new issue is unrelated.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.