What Not to Send in a Support Ticket
OVERVIEW
Information that should never be included in support messages.
HOW TO
1. Do not send your password.
2. Do not send full credit/debit card numbers or security codes.
3. Do not send banking credentials or PayPal passwords.
4. Do not post another person’s private documents unless support specifically provides an approved secure method and the documents are necessary.
5. Use order, booking, session, ticket, and transaction reference numbers instead.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.