Coach Quality Dashboard: Understanding Service Feedback
OVERVIEW
How coaches review quality and satisfaction indicators available to them.
HOW TO
1. Open the Coach Quality Dashboard.
2. Review the displayed satisfaction, resolution, or service-quality indicators over the applicable period.
3. Open specific cases only through authorized platform screens.
4. Use feedback to improve response quality, timeliness, and service consistency.
5. Contact Coach Operations if a case appears attached to the wrong coach or session.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.