Resetting Your Password
OVERVIEW
Steps to recover access when you cannot remember your password.
HOW TO
1. Use the password-reset option from the site sign-in experience.
2. Enter the email address associated with your customer or coach account.
3. Open the reset message and set a new password that you do not reuse elsewhere.
4. Return to the site sign-in screen and sign in with the new password.
IMPORTANT NOTES
• Support will never ask you to send your password in a ticket.
IF SOMETHING IS WRONG
Use Help & Support to open a ticket when the screen does not behave as described. Include the affected screen, what you were trying to do, what happened, and any order, booking, session, ticket, or payout reference shown on the screen. Never send passwords or full payment-card numbers.