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Knowledge Base
Knowledge Base
Contact SupportAnswers from The Prophetic Corner
Find help with accounts, bookings, payments, coaches, rewards, orders and the platform.
Creating and Using Your Customer Account
How customer accounts work and what to expect after signing in.
Read →How to change the email address used for account communications
Keep operational messages going to the correct address.
Read →I Can Sign In but My Account Looks Empty
What to check when bookings, orders, readings, or history do not appear under your account.
Read →Resetting Your Password
Steps to recover access when you cannot remember your password.
Read →What Customers See During Maintenance
What a maintenance notice means and what to do.
Read →Understanding Account Restrictions
Explains restricted, suspended, and banned account states and how to request review.
Read →Changing Your Language Preference
How to change the site language when the language selector is available.
Read →Apps & Downloads Page
Where approved application builds are published
Read →Client Desktop Communication App
What the client desktop communication application includes.
Read →Available Now Waitlist: What It Means
How the waitlist works when an immediate coach is temporarily busy.
Read →Available Now: Starting an Immediate Session
How to use the live availability experience.
Read →Bless the Coach: Sending a Tip
How to send an optional love offering or tip to a coach when the feature is available.
Read →Charge, Refund, and Dispute Statuses
A plain-language guide to common transaction states.
Read →Payments, Refunds & Charges
Questions about charges, refunds, or payment status.
Read →Payments: What a Successful Payment Means
How payment status relates to orders, bookings, and services.
Read →Refund Requests: What Information Support Needs
How to request review of a refund without delaying investigation.
Read →Wallet Top-Up: Adding Funds When Available
How to add funds to an internal balance when the wallet feature is offered.
Read →Booking & Appointments
Help with scheduling or accessing a booked session.
Read →Changing Your Connection Method
Customers may self-change their method until one hour before the appointment.
Read →Choosing a Connection Method at Booking
Choose in-app audio, traditional phone, chat, or video where the service allows it.
Read →What Happens When a Session Is Marked No-Show
Explains the no-show status and how to dispute an incorrect attendance record.
Read →Coach Sessions & Service Concerns
How to report a session or service problem.
Read →What Happens After You Apply to Become a Coach
Explains the coach application review stages, requests for more information, approval, and next steps.
Read →Why a Coach Application May Need More Information
What to do when the review team requests clarification or additional application materials.
Read →How coaches receive payout and application notices
Where coaches should verify application and payout messages.
Read →Coach Earnings: Reading Your Earnings Screen
How coaches interpret earnings before payout.
Read →Coach Ledger: Understanding Entries and Adjustments
How individual ledger entries produce the coach payout balance.
Read →Coach Payout Is Failed, Held, Returned, or Unclaimed
What coaches should do when PayPal does not complete a payout normally.
Read →Coach Payouts: Refunds, Chargebacks, and Recovery Adjustments
How later transaction problems affect a future coach payout.
Read →Coach Payouts: The Seven-Day Clearance Period
Why eligible coach earnings normally wait seven days before automatic payout approval.
Read →Coach Payouts: Weekly PayPal Payout Process
How approved coach balances are sent through PayPal Payouts.
Read →How Coach Lifecycle Affects Services and Available Now
What coaches can expect when their account is active, on leave, inactive, or reactivated.
Read →Become a Coach: Application Walkthrough
How prospective coaches submit an application to The Prophetic Corner.
Read →Coach Application Status: Reading Your Status
What to do after submitting a coach application.
Read →Coach Portal: Dashboard Overview
A guide to the coach-facing operating dashboard.
Read →Reading Your Coach Reviews and Reputation
For coaches: understand platform reviews, verified customer reviews and the reputation information shown on your profile.
Read →Coach guide: viewing and responding to reviews
Use the Coach Portal to monitor verified feedback and post professional responses.
Read →Coach Quality Dashboard: Understanding Service Feedback
How coaches review quality and satisfaction indicators available to them.
Read →Resolution Requests: Handling a Customer Service Concern
How coaches interact with formal resolution cases when the platform exposes them.
Read →Coach Availability: Setting Hours
How coaches maintain bookable availability.
Read →Coach Portal: Your Allocated Services
How approved services are assigned to coaches and what coaches can control.
Read →Coach Services and Rates: What You Can Change
How service allocation and coach rate controls work.
Read →Coach Probation and Training Completion
How training relates to probation and activation
Read →Coach: Completing My Training
How coaches complete assigned training from the Coach Portal
Read →Book a Session: Complete Booking Walkthrough
Step-by-step instructions for scheduling a coach session.
Read →Booking Times and Availability
How coach availability determines which appointment times can be selected.
Read →Coaching: Choosing the Right Starting Point
How to decide between browsing coaches, matching, available-now options, and scheduled booking.
Read →I Paid but Do Not See My Booking
What to do when payment appears complete but the appointment is missing.
Read →Our Coaches: Reading a Coach Profile
What to review before choosing a coach.
Read →Using Search and Matching to Find a Coach
How the advisor matcher and universal search help narrow your options.
Read →Client Communication App Overview
What clients can do in the communication app
Read →Joining a Live Chat in the Client App
Open an upcoming or active private chat session
Read →Phone Sessions in the Client Communication App
How private phone sessions work for clients
Read →How to recognize official messages from The Prophetic Corner
Understand where official account, booking, support, order, and payout messages come from.
Read →Why you may receive booking or support update emails
What automated operational messages mean and where to confirm the underlying record.
Read →Community Content Rules and Moderation
How community moderation works and what to do if your content is hidden or removed.
Read →Community Feed: Posting and Participating
How to participate in the member community feed.
Read →Community Hub: Finding Member Content
How to navigate the members-only community area.
Read →Community Profile: Managing Your Member Presence
How to review the profile information shown within the community.
Read →Events Library: Finding Community Events
How to find and participate in scheduled community events.
Read →Groups Library: Joining and Using Groups
How community groups organize focused discussions or activities.
Read →How Coach Event Proposals Work
Explains how coaches can suggest community events and how admin approval works.
Read →Video, Bible Study, Worship, and Training Libraries
How to use the major educational and spiritual content libraries.
Read →How to Read an Adjustment on Your Rewards or Credit Balance
Explains manual reward or Prophetic Credit adjustments and what to do if a balance looks wrong.
Read →Devotionals: Generating and Using a Devotional
How to use the Scripture-based devotional generator.
Read →How Coach Review of a Reading Works
How to hand off a Prophets Deck reading to a coach for live or scheduled review.
Read →Why a Reading or Deck Option May Be Unavailable
Explains why a reading product or individual Prophets Deck card may be temporarily unavailable.
Read →Start Here: Navigating The Prophetic Corner
A guided tour of the main areas of The Prophetic Corner and where to go for readings, coaches, community, shopping, and support.
Read →Why Your Support Issue May Show as Waiting
Understand what Waiting means when support needs information or another dependency before it can continue.
Read →Member Journal: Creating and Reviewing Journal Entries
How to use the private Prophetic Journal tools.
Read →Live Chat Attachments and File Expiration
How private attachments work in live chat and why files may expire.
Read →Live Chat Is Not Refreshing or Messages Are Missing
Troubleshooting steps for a live session display problem.
Read →Live Chat Room: Entering Your Scheduled Session
How to enter and use the private live chat room.
Read →Adding Funds During a Live Session
How customers extend a live session without starting a new booking.
Read →How Per-Minute Live Sessions Work
Explains wallet-funded billing for chat, phone, audio, and video sessions.
Read →Joining an In-App Video Session
How to join the private device-camera video room.
Read →Low Balance and Automatic Session Cutoff
What the warnings mean and what happens when funds run out.
Read →Traditional Phone vs In-App Audio
Understand the difference between device audio and a Twilio phone bridge.
Read →Understanding Session Statuses
What completed, canceled, no-show, reopened, and related session statuses mean.
Read →What to Do During a Live Session Problem
Steps to follow when chat, phone, timing, connection, or coach availability fails during a live session.
Read →Changing Marketing Preferences
Manage email, text, and app-push marketing choices
Read →Joining the Email Newsletter
How customers subscribe to The Prophetic Corner newsletter
Read →Marketing vs Transactional Messages
Why order and account notices may still arrive after marketing opt-out
Read →Signing Up for Text Discounts
How to opt in to merchandise discounts and special-offer texts
Read →Unsubscribing from Promotional Email
How promotional email opt-out works
Read →Using STOP for Promotional Texts
How SMS opt-out works
Read →Mobile App Marketing Preferences
Manage newsletter, promotional email, SMS, and push settings in the app
Read →Mobile App Notices
View logged account communications from The Prophetic Corner
Read →Mobile App Orders and Tracking
View recent orders, statuses, and tracking details
Read →Mobile App Support and Knowledge Base
Get help, search articles, and submit a ticket in the app
Read →Mobile App Verified Reviews
Leave a review after a completed session
Read →My Advisors: Finding Coaches You Have Used Before
How to return to coaches connected with your account.
Read →My Prophetic Corner: Dashboard Overview
A screen-by-screen explanation of the member dashboard.
Read →My Prophetic Corner: Viewing Your History
How to review past readings, sessions, and platform activity shown in your account.
Read →Notification Center: Reading Platform Notices
How to use the notification center for account, booking, support, and platform updates.
Read →Private Mailbox: Reading and Responding to Messages
How to use private platform messages when the mailbox is enabled for your account.
Read →Offer Inbox: Using Offers Sent to Your Account
How account-specific offers appear and how to use them.
Read →Why the platform may create follow-up tasks automatically
How automated reminders affect customers and coaches.
Read →How Refund Requests Work
Explains how customers can request a refund, what information support needs, and what happens after review.
Read →Understanding Payment Disputes and Chargebacks
What happens when a payment dispute or chargeback is opened and how to communicate with support.
Read →How Private Phone Sessions Protect Your Number
Explains the private phone bridge and why customers and coaches do not need to exchange personal phone numbers.
Read →Phone Session Did Not Connect
Troubleshooting steps when a scheduled or Available Now phone bridge does not connect.
Read →Prayer Wall: Posting a Prayer Request
How to use the Prayer Wall appropriately.
Read →Prayer Wall: Privacy and Appropriate Content
Guidelines for sharing prayer requests safely.
Read →Divine Reading: Starting a Prophets Deck Reading
How to begin a reading using The Prophets Deck experience.
Read →Email Reading Queue: What Happens After Submission
How queued email-format readings move through the system when offered.
Read →Expanding a Reading with More Cards
How to add depth after an initial reading when the expansion option is available.
Read →How the Three-Card Interpretation Works
What to expect from the in-depth three-card reading.
Read →Requesting Coach Review of a Reading
How to move from a self-guided deck reading to a coach-assisted review.
Read →Can a coach respond to my review?
Learn how professional coach responses work.
Read →How coach ratings are displayed
Understand ratings shown on coach cards and profiles.
Read →How to leave a review after your session
Submit a verified review for a completed coaching session.
Read →How verified coach reviews work
Understand the difference between verified customer reviews and The Prophetic Corner's platform review.
Read →What happens if I had a poor session?
Use reviews and Support appropriately when a session did not meet expectations.
Read →Why a coach may already have a five-star review
Learn what the initial The Prophetic Corner platform review means.
Read →Why a review may be hidden or under review
Understand review moderation without changing legitimate customer opinions.
Read →Coupons & Rewards
What to do when a coupon or reward does not apply.
Read →Coupons: How to Apply a Coupon
How to apply an eligible coupon to a purchase or service.
Read →Rewards: Understanding Your Balance
How reward balances and redemption activity are represented.
Read →Why a Coupon May Not Work
Common reasons a coupon is rejected or does not change the total.
Read →Birthday Rewards: Customer Guide
How optional birthday information is used for birthday rewards.
Read →How Reward Points Are Earned
How base reward points are posted from eligible purchases.
Read →Loyalty Tiers: Bronze, Silver, Gold and Platinum
How The Prophetic Corner loyalty tiers are determined.
Read →Moving Purchases Between Accounts and Loyalty Impact
What to do when eligible purchases were made under a different account.
Read →Using Loyalty and Coupons Together
How rewards, Prophetic Credits, coupons, and loyalty tiers relate to one another.
Read →Why My Loyalty Tier Changed
Common reasons a customer loyalty tier can move up or down.
Read →Screen Guide: Coach Portal
A quick reference for coach-facing operational modules.
Read →Screen Guide: Help & Support
A quick reference for the ticket center.
Read →Screen Guide: Home and Primary Navigation
A reference for the main public navigation and where each destination leads.
Read →Screen Guide: Knowledge Base
A quick reference for finding and maintaining how-to documentation.
Read →Screen Guide: My Prophetic Corner
A quick reference for member-facing account modules.
Read →How Order Tracking Works
Find shipment status, carrier information, and tracking details for shop orders.
Read →Shop Orders: Checking Order Status
How to follow an order after checkout.
Read →Shop: Finding and Purchasing Products
How to purchase physical products from The Prophetic Corner shop.
Read →What Order Statuses Mean
Explains common shop order statuses and when customer action may be required.
Read →Help & Support: Opening a Ticket
How to create a support ticket that staff can resolve efficiently.
Read →Replying to an Existing Support Ticket
How to continue a support conversation without creating duplicates.
Read →Support Ticket Statuses Explained
What New, Open, Waiting on Customer, Escalated, Owner Review, Resolved, and Closed mean.
Read →What Happens If a Customer Reports a Problem With a Coach
What customers can expect when reporting a session or coach concern.
Read →What Not to Send in a Support Ticket
Information that should never be included in support messages.
Read →Why Support May Escalate an Issue
Explains ordinary support handling, specialist escalation, and Owner Review.
Read →Mobile App Training
Complete assigned short-form training from the app
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